Engineering Manager, Customer Engagement Solutions

1 week ago

Milton, Washington, United States Amazon Development Center U.S., Inc. Full time

Are you passionate about leading a team of software engineers focused on developing innovative AWS services? If you thrive on the challenge of managing and building cutting-edge solutions at the intersection of cloud computing, Big Data, machine learning, and customer interaction, this role is for you. You will have the opportunity to influence global customer engagement strategies, helping businesses understand and connect with their end users effectively.

In this role, you will:

  • Drive the creation of customer-centric experiences through reliable, scalable, and secure engagement services.
  • Utilize your expertise in programming languages, distributed microservices, and serverless computing to enhance our offerings.
  • Engage in strategic product development, focusing on new features that integrate marketing, support, and customer insights.

Key Responsibilities:

  • Lead bi-weekly sprint planning sessions and daily standups.
  • Facilitate weekly operational meetings and conduct one-on-one career coaching sessions.
  • Communicate project statuses effectively and participate in collaborative meetings with UX, PM, and Engineering stakeholders.
  • Contribute to feature development and conduct code reviews to ensure high-quality deliverables.
  • Foster a positive team environment through regular team events and activities.

About the Team: Our team values work-life balance while encouraging innovative problem-solving at AWS scale. You will be part of a dynamic group that embraces agile development and promotes personal and professional growth.

Basic Qualifications:

  • 3+ years of experience managing engineering teams.
  • 7+ years of experience working directly within engineering teams.
  • 3+ years of experience in designing or architecting systems.
  • 8+ years of experience leading the development of multi-tier web services.

Preferred Qualifications:

  • Strong communication skills with the ability to engage with users and senior leadership.
  • Experience in recruiting, mentoring, and managing software engineering teams.

Amazon Development Center U.S., Inc. is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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