Fitness Center Representative
1 week ago
- Flexible working hours
- Growth opportunities
- Training and professional development
The Member Services Representative plays a crucial role in fostering a welcoming environment by delivering exceptional customer service to members, potential members, and visitors.
Key Responsibilities
- Welcome members, potential members, and guests, ensuring outstanding customer service.
- Manage all front desk operations, including:
- Answering phone calls with a friendly demeanor and assisting with various inquiries.
- Checking members into the system.
- Facilitating new member registrations.
- Conducting tours for prospective members.
- Updating member accounts as necessary.
- Addressing member inquiries and concerns promptly and professionally, escalating to management when required.
- Assisting in maintaining the cleanliness and organization of the facility.
- Preferred background in customer service.
- Basic computer skills.
- A genuine interest in fitness and wellness.
- Positive and enthusiastic attitude.
- Dependability and punctuality are essential.
- Exceptional interpersonal skills; able to engage positively and professionally with members and colleagues, exceeding expectations.
- Strong listening skills with the ability to empathize and resolve issues.
- Demonstrate professionalism in all interactions, using appropriate language and behavior.
- High School diploma or GED equivalent required.
- Must be at least 18 years old.
- Regular standing and walking throughout the shift.
- Frequent communication in person or via phone.
- Occasional lifting of up to 50 lbs.
- Exposure to cleaning chemicals during the shift.
All employees will receive a complimentary Black Card membership after 90 days of employment.
As a part of the Core Development and Management team, you may qualify for benefits if you are regularly scheduled to work at least 30 hours per week. Benefits become effective on the first of the month following your hire date. Offerings include medical, dental, vision, flexible spending accounts, 401k with company match, paid vacation, and additional perks such as pet insurance and Aflac.
Compensation: $16.25 per hour
JOIN OUR TEAM
Enhancing lives through accessible, high-quality fitness experiences requires a team of motivated and enthusiastic individuals. As one of the largest and fastest-growing fitness center franchises in the United States, we are continuously looking for exceptional talent to help us cultivate a welcoming environment and shape the future of our brand. With over 2,000 locations across various regions, there are numerous opportunities available.
Our mission emphasizes that our services are tools for personal growth, accessible to everyone. To utilize our offerings, members need to feel inspired and motivated, and that’s where you come in. If you seek a role where you can positively impact a customer's life, you’ve found it. Join us in creating a supportive environment where every individual can thrive.
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