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Customer Service Representative

2 months ago

Glendale, Arizona, United States American Leak Detection of West Los Angeles, CA Full time
About the Role

We are seeking a highly skilled and organized Customer Service Representative to join our team at American Leak Detection of West Los Angeles, CA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Answer customer calls, including those from homeowners, insurance adjusters, management companies, plumbers, contractors, and commercial businesses.
  • Describe our leak detection services, prepare work orders, schedule and dispatch technicians, relay work orders, messages, and information to and from technicians.
  • Perform data entry and organize and file daily electronic paperwork.
  • Manage multiple tasks and handle high-stress situations.
  • Complete assignments by deadlines.
Requirements
  • Ability to deal with high call volumes, take notes, and record information accurately.
  • Strong customer service skills, with a friendly, confident, and reassuring voice tone.
  • Excellent grammar, punctuation, and spelling skills, with the ability to write business correspondence and procedure manuals.
  • Effective communication and presentation skills, with the ability to respond to questions from team members, clients, customers, and the general public.
  • Basic math skills, with the ability to calculate figures and amounts, such as discounts and percentages.
  • Experience working with maps and knowledge of our geographical service area.
  • Pride in accuracy and fastidious attention to detail.
  • Strong computer skills, including Word, Excel, and other software programs.
  • Ability to type 40 WPM.
  • Pass a background and drug screening prior to employment.