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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Receptionist for Century West BMW. As a key member of our business office, you will be responsible for providing exceptional customer service, managing finance and insurance operations, and ensuring seamless communication with our sales and service teams.
Key Responsibilities- Provide top-notch customer service to all customers, ensuring a positive experience and fostering loyalty to our dealership.
- Manage finance and insurance operations, including rate quotations, paperwork, and financial forecasting.
- Maintain accurate and up-to-date files, logs, and reports to ensure compliance with company standards and regulatory requirements.
- Develop and implement effective sales strategies to increase penetration and revenue, working closely with the sales team to achieve monthly and annual goals.
- Collaborate with the service manager and sales department to ensure seamless communication and coordination of customer interactions.
- Participate in performance management, providing feedback and coaching to team members to ensure exceptional service delivery.
- Uphold the company's non-disclosure and confidentiality policies, maintaining the highest level of professionalism and integrity.
- Valid state insurance license
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong analytical and problem-solving skills, with a focus on delivering results-oriented solutions
- Proficiency in Microsoft Office and other relevant software applications
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
