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Veterinary Client Relations Specialist

2 months ago

Hickory, North Carolina, United States Carolina Animal Specialty and Emergency Hospital Full time
Position Overview

Carolina Animal Specialty & Emergency Hospital is currently seeking a dedicated Client Service Representative to enhance our dynamic specialty and emergency practice. Our facility is a multi-disciplinary establishment featuring experts in internal medicine, surgical procedures, and around-the-clock emergency care. This role is crucial in ensuring that our clients receive exceptional service from our compassionate team of technicians and support staff.

Key Responsibilities
  • Welcome all clients and their pets with professionalism and courtesy.
  • Coordinate appointment scheduling for various specialty services.
  • Address client inquiries and fulfill their needs to guarantee satisfaction.
  • Respond to client phone calls in a timely manner and accurately relay messages.
  • Confirm and update client account details as necessary.
  • Effectively manage multiple tasks in a fast-paced environment.
  • Deliver outstanding client service consistently.
Preferred Qualifications
  • High School Diploma or GED is required.
  • Experience in the veterinary field is preferred.
  • Experience in client service roles within the healthcare sector will also be considered.
  • Ability to remain seated, standing, or walking for extended periods.
  • Maintain professionalism in high-pressure situations.
  • Strong verbal, written, and oral communication skills.
  • Capability to lift up to 50 pounds.
Benefits
  • Competitive salary package.
  • Comprehensive medical, dental, vision, and life insurance options.
  • Discounts on veterinary services.
  • Retirement plan with employer matching contributions.
  • Paid Time Off and recognized holidays.

Our emphasis is on delivering superior patient and client care while fostering a rewarding career and a balanced lifestyle.