Client Service Specialist in Veterinary Care

2 weeks ago


Hickory, North Carolina, United States Innovetive Petcare Full time

Veterinary Client Service Representative
Department:
Receptionists

Employment Type:

Full Time

Location:

Hickory, North Carolina

Overview:

Innovetive Petcare is looking for a dedicated Client Service Representative to enhance our dynamic specialty and emergency veterinary practice.

Our facility is a multi-specialty establishment featuring experts in internal medicine, surgical procedures, and around-the-clock emergency care. You will be part of a compassionate team comprising skilled technicians, assistants, and client service representatives.

Work Schedule:

This role requires availability during daytime hours from Monday to Friday.

Key Responsibilities:
  • Welcome all clients and their pets with professionalism and courtesy.
  • Manage appointment scheduling for specialty services.
  • Address client inquiries to ensure a high level of satisfaction.
  • Handle incoming phone calls and take messages as necessary.
  • Confirm and update client account details.
  • Thrive in a fast-paced environment while multitasking effectively.
  • Deliver outstanding client service at all times.
Preferred Qualifications:
  • High school diploma or GED is required.
  • Prior experience in the veterinary field is preferred.
  • Experience in client service roles within human healthcare will also be considered.
  • Ability to sit, stand, and walk for extended periods.
  • Maintain professionalism in high-pressure situations.
  • Excellent verbal, written, and oral communication skills.
  • Capability to lift up to 50 lbs.
Benefits:
  • Competitive salary.
  • Comprehensive medical, dental, vision, and life insurance.
  • Discounts on veterinary services.
  • Retirement plan: 401(K) with employer matching.
  • Paid time off and holidays.

We emphasize exceptional patient and client care, fostering a fulfilling career, and promoting a balanced lifestyle.



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