Veterinary Client Relations Specialist

2 weeks ago


Hickory, North Carolina, United States Carolina Animal Specialty and Emergency Hospital Full time
Position Overview

Carolina Animal Specialty & Emergency Hospital is currently in search of a dedicated Client Service Representative to enhance our thriving specialty and emergency care practice. Our facility is a multi-disciplinary establishment featuring experts in internal medicine, surgical procedures, and round-the-clock emergency services. This role is crucial in ensuring that our clients receive the highest level of service and support.

Key Responsibilities
  • Welcome all clients and their pets with professionalism and courtesy.
  • Coordinate and schedule appointments for various specialty services.
  • Address client inquiries and fulfill their needs to guarantee satisfaction.
  • Respond to incoming client calls promptly and accurately record messages.
  • Confirm and verify client account details.
  • Manage multiple tasks efficiently in a dynamic environment.
  • Deliver outstanding client service consistently.
Preferred Qualifications
  • High School Diploma or GED is required.
  • Experience in the veterinary field is preferred.
  • Background in client service within the healthcare sector will also be considered.
  • Capability to sit, stand, and walk for extended periods.
  • Maintain professionalism in high-pressure situations.
  • Strong verbal, written, and interpersonal communication skills.
  • Able to lift up to 50 pounds.
Benefits
  • Competitive salary package.
  • Comprehensive medical, dental, vision, and life insurance options.
  • Discounts on veterinary services.
  • Retirement plan with employer matching contributions.
  • Paid time off and holidays.

We emphasize exceptional patient and client care, fostering a fulfilling career, and promoting a balanced lifestyle.



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