Logistics Coordinator
1 week ago
A Logistics Coordinator is sought to facilitate communication with drivers to aid in resolving issues while en route. This role involves managing incoming service requests, directing drivers, and addressing service challenges. The position requires interaction with customers, including customer service, sales, and operational teams. The Logistics Coordinator will utilize GFL proprietary software to input ticket details and monitor productivity.
Key Responsibilities:
- Organize service schedules and accommodate customer requests for service modifications, ensuring compliance with established protocols.
- Assign calls to routes based on the designated route and driver availability.
- Conduct end-of-day driver check-ins to verify complete and accurate documentation.
- Collect, review, and distribute route sheets for accurate end-of-day data entry.
- Ensure collaboration with other departments, clarifying roles and responsibilities for effective service issue resolution.
- May undertake additional tasks as directed by the Operations Manager.
- Engage with customers, customer service representatives, sales, and operational staff, reporting to the Operations Manager.
- Collaborate with routing specialists to enhance route efficiency.
- Handle incoming communications from customers via calls and emails.
- Identify and resolve potential delivery and pickup issues proactively to prevent service disruptions.
- Assist in determining daily driver staffing levels to achieve optimal responsiveness and productivity.
- Document and relay information from drivers to the relevant departments.
- Communicate effectively with maintenance personnel.
- Must demonstrate effective and professional communication skills through email, telephone, and two-way devices.
- Completion of high school education; post-secondary courses or diploma is an asset.
- 1-2 years of experience in transportation, dispatch, or customer service roles.
- Excellent communication and interpersonal abilities.
- Strong customer service orientation.
- Proven capability to manage multiple tasks and prioritize effectively.
- Proficient in MS Outlook, Excel, and Word.
- Familiarity with the industry is advantageous.
- Advanced proficiency with software applications and accurate word processing, including adequate typing speed.
- Willingness to work extended hours, including occasional weekends.
- Experience with TRUX is preferred but not mandatory; candidates should possess a willingness and ability to learn the TRUX system and demonstrate advanced computer skills.
- Additional or specialized training in transportation, logistics, or related fields; customer service experience in a call center environment is beneficial.
GFL is dedicated to equal opportunity for all individuals, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.
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