Front Desk Representative
5 days ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Bidwell Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring their stay with us is memorable and enjoyable.
Responsibilities- Respond to guest inquiries and requests in a professional and courteous manner.
- Check-in and check-out guests, ensuring accurate and timely processing of their accounts.
- Manage cash transactions, including handling cash, credit card payments, and other forms of payment.
- Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
- Operate the PBX system, handling incoming and outgoing calls, and providing wake-up calls and paging services as needed.
- Maintain a clean and organized front desk area, ensuring a welcoming and efficient environment for guests.
- High school diploma or equivalent required.
- Previous experience in customer service or a related field preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
- Fluency in oral and written English required.
- Competitive hourly rate of $20.50.
- 10 paid holidays per year.
- Paid time off for vacation and sick leave.
- Eligibility for medical, dental, and vision insurance.
- 401(k) program with employer matching.
- Employee Assistance Program.
- Tuition reimbursement.
- Employee referral bonus program.
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