Front Desk Representative

5 days ago


Portland, Oregon, United States Sage Hospitality Group Full time
Job Overview

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Bidwell Hotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, responding to their inquiries, and ensuring their stay with us is memorable and enjoyable.

Responsibilities
  • Respond to guest inquiries and requests in a professional and courteous manner.
  • Check-in and check-out guests, ensuring accurate and timely processing of their accounts.
  • Manage cash transactions, including handling cash, credit card payments, and other forms of payment.
  • Provide information and assistance to guests regarding hotel services, amenities, and local attractions.
  • Operate the PBX system, handling incoming and outgoing calls, and providing wake-up calls and paging services as needed.
  • Maintain a clean and organized front desk area, ensuring a welcoming and efficient environment for guests.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Fluency in oral and written English required.
Benefits
  • Competitive hourly rate of $20.50.
  • 10 paid holidays per year.
  • Paid time off for vacation and sick leave.
  • Eligibility for medical, dental, and vision insurance.
  • 401(k) program with employer matching.
  • Employee Assistance Program.
  • Tuition reimbursement.
  • Employee referral bonus program.


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