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Automotive Claims Specialist

2 months ago

Mesa, Arizona, United States DriveTime Full time

Job Overview

Company Insight

DriveTime Family of Brands encompasses SilverRock, which delivers high-quality warranty and supplementary products, alongside a user-friendly claims experience. SilverRock specializes in a range of ancillary offerings and administrative services, including GAP coverage, vehicle theft protection, GPS tracking, and dealership fleet management. Our expertise in ancillary products is demonstrated through over 1 million service contracts, products, and warranties, with claims exceeding $300 million.

Role Summary

As a Claims Adjuster, your primary responsibility will be to leverage your understanding of vehicle systems and repairs to assess, validate, and authorize payments for repair recommendations related to warranty claims. You will engage with service advisors and technicians over the phone to ensure that appropriate repairs are executed, enabling our customers to return to the road safely. A background in automotive mechanics is essential.

Ideal Candidate Profile

  • Driven and results-oriented. We seek individuals who are enthusiastic about their careers and dedicated to achieving and surpassing their objectives.
  • Strong communication skills. The ability to articulate and write with confidence and clarity to diverse audiences is crucial.
  • Adaptable in a dynamic environment. The pace is fast, and thriving in a continuously evolving setting is necessary.
  • Team player. Collaboration is key; you will be part of a high-performing team.
  • Capable under pressure. You will face multiple time-sensitive tasks and must meet deadlines effectively.
  • Excellent problem-solving abilities. Some interactions may be challenging; your goal is to identify issues and develop solutions.
  • Resilient attitude. This role involves handling difficult calls daily, and maintaining a positive outlook is essential.

Requirements

  • High School diploma is mandatory; an Associate or Bachelor's degree is preferred.
  • Minimum of 3 years of experience in current automotive mechanical and diagnostic roles.

Benefits Overview

  • Comprehensive health coverage. DriveTime Family of Brands contributes significantly to insurance premiums, ensuring top-tier healthcare for employees.
  • Additional perks. Includes 401(K), company-paid life insurance, and short- and long-term disability coverage.
  • Career advancement opportunities. We are committed to fostering professional growth, with many employees promoted annually.
  • Educational support. We value your professional development and offer tuition reimbursement.
  • Wellness initiatives. Our program includes self-guided coaching, cash incentives, and discounts on medical premiums for engaging in health-related activities.
  • Competitive compensation. We offer attractive pay to ensure our employees feel valued.
  • Flexible work arrangements. Employees can work from home, provided they have a suitable workspace and reliable internet.
  • Consistent work hours. Employees will have a regular schedule from Monday to Friday, with rotating Saturdays, requiring some flexibility.
  • Social engagement. We organize team events and gatherings to foster camaraderie.
  • Generous time off. Employees receive 15 days of PTO and 8 paid holidays.

Additional Information

DriveTime Family of Brands is recognized as a Great Place to Work. A significant majority of our employees report feeling at home in our organization. We have received numerous accolades, including awards for diversity, company culture, and leadership.

Hiring is contingent upon successful completion of background and drug screening processes. DriveTime maintains a drug-free, tobacco-free workplace and is an Equal Opportunity Employer.

We prioritize finding the right fit for our company culture, ensuring a professional, enjoyable, and energetic work environment.