Automotive Warranty Administrator Position

6 days ago

Mesa, Arizona, United States Coulter INFINITI Full time
Automotive Warranty Administrator Job Description

Coulter INFINITI is seeking an experienced Automotive Warranty Administrator to join our team. As a key member of our Service Department, you will be responsible for processing warranties for all our vehicles.

Key Responsibilities:

  • Prepare, submit, and track warranty repair orders and claims according to dealership and manufacturer policies.
  • Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment.
  • Assist each store's Finance and Insurance Department in answering warranty submittal questions.
  • Maintain detailed notes about warranty issues.
  • Answer customer inquiries about products or cancellation procedures.
  • Enter price changes and collect payments.
  • Process customer refunds within the set rules and timeline.

Requirements:

  • Previous experience as an Automotive Warranty Administrator preferred.
  • INFINITI experience is a plus.
  • CDK experience helpful.
  • Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in-person.
  • Strong computer skills.
  • Excellent organizational/sequencing skills.
  • Working knowledge of Service Department activities, methods, policies, and procedures.
  • General knowledge of product installation activities.
  • Valid driver's license and good driving record required.
  • Please upload your resume, completing the online assessment will grant you priority consideration.
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Must pass pre-employment testing to include background checks, MVR, and drug screening.

We Offer:

  • Excellent pay plan based on experience.
  • 401(k) Plan with Company Match.
  • Health, Dental, Vision, and Life Insurance.
  • Health Savings Account (HSA).
  • Paid time off.
  • Professional development assistance.
  • Full-time Position.
  • Employee discounts on parts & services.
  • Vehicle Purchase Plans.
  • Clearly defined career path for advancement.

About Us:

Coulter INFINITI is an Equal Opportunity Employer. We value our employees and invest in their success. We foster a collaborative atmosphere, ensuring every employee receives mentorship, assistance, and the necessary resources to excel in their professional journey.

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