Total Loss Specialist

6 days ago


Mesa, Arizona, United States DriveTime Full time
Job Title: Total Loss Specialist

DriveTime is seeking a highly skilled Total Loss Specialist to join our team. As a Total Loss Specialist, you will be responsible for managing the total loss process from start to finish, ensuring timely and efficient resolution of claims.

Responsibilities:
  • Communicate with insurance carriers to gather information and resolve claims
  • Navigate third-party total loss portals to process claims and update records
  • Review and cancel ancillary products to prevent unnecessary charges
  • File GAP claims in a timely manner to ensure customer satisfaction
  • Collaborate with internal teams to provide title processing timelines to insurance carriers
  • Assist other departments with inquiries related to the total loss process
  • Document and route accounts to total loss queues to ensure timely resolution
  • Complete tasks on assigned accounts to prevent account aging
  • Ensure all new total loss customers receive total loss confirmation emails
Requirements:
  • High school diploma or equivalent
  • 2+ years of experience in collections, customer service, sales, or retail industry
  • Knowledge of insurance or claims a plus
What We Offer:
  • Competitive pay and benefits package
  • Opportunities for growth and professional development
  • Tuition reimbursement and wellness program
  • Game room and in-house gym
  • 15 days of PTO and 8 paid holidays

DriveTime is a Great Place to Work Certified company and a drug-free, tobacco-free workplace. We are an equal opportunity employer and welcome applications from diverse candidates.


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