Resort Services Specialist

3 weeks ago


Lexington, Kentucky, United States PetSuites Full time

We are seeking a highly skilled and passionate Resort Services Specialist to join our team at PetSuites. As a key member of our team, you will be responsible for delivering exceptional customer service to our pet parents and their furry friends.

Responsibilities:

  • Provide personalized service to each customer, ensuring they feel valued and supported throughout their pet's stay.
  • Manage boarding reservations, book grooming and training appointments, and schedule daycare reservations.
  • Process transactions accurately and maintain accurate records of pet information and client interactions.
  • Collaborate with team members to ensure seamless communication and attention to detail in all aspects of pet care.
  • Develop strong relationships with clients and their pets, anticipating their needs and exceeding their expectations.

A successful Resort Services Specialist will be able to multitask, work in a fast-paced environment, and maintain a positive attitude in the face of challenges. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Estimated Salary: $40,000 - $60,000 per year, depending on experience and qualifications.

PetSuites is a leader in pet resorts, offering a range of services including boarding, daycare, grooming, and training. Our team of professionals is dedicated to delivering memorable experiences for our clients and their pets.

A Day in the Life:

You will greet pet parents and their pets upon arrival, provide personalized service, and ensure a smooth check-in process. You will also handle check-out, answer customer inquiries, and assist with pet care and handling as needed. Your goal is to exceed client expectations and build strong relationships with each pet and their owner.

Full-time benefits include paid time off, health insurance, dental insurance, vision insurance, and a 401(k) match.

Join our team and become a part of a dynamic and growing organization that is dedicated to delivering exceptional pet care services.



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