Part Time Guest Service Representative

3 weeks ago


Lexington, Kentucky, United States Holiday Inn Express & Suites Full time

Job Summary: We are seeking a Part Time Guest Service Representative to join our team at Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience from check-in to check-out.

Responsibilities:

  • Greet customers promptly and provide a friendly welcome, using a clear speaking voice and active listening skills to understand their needs.
  • Verify and imprint credit cards for authorization, handle cash and make change, and balance the house bank.
  • Complete the registration process by inputting and retrieving information from the computer system, confirming guest details and room rates.
  • Promptly answer the telephone using a clear speaking voice and respond to guest inquiries in a timely and professional manner.
  • Close guest accounts at check-out and inquire about their satisfaction, addressing any issues or concerns promptly.
  • Resolve issues such as location changes, providing additional room amenities, and credit issues.
  • Record guest comments or complaints, listening and offering assistance to resolve any problems.

Requirements and Qualifications:

  • Regular attendance is essential, and you may be required to work varying schedules and holidays.
  • Required to fully comply with the hotel's rules and regulations.
  • Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge, skills, and abilities.
  • Requires continual standing and movement throughout the front office area.

About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning hospitality management group servicing limited and full-service hotels, extended stay, and resort properties. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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