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Customer Support Case Analyst

2 months ago

Atlanta, Georgia, United States Careerbuilder-US Full time

Position Overview: As a Customer Support Case Analyst, you will play a vital role in guiding clients through the nuances of our offerings. Your primary responsibility will be to handle inquiries through various communication channels, ensuring that customers receive the information they need.



Key Responsibilities:

  • Respond to customer inquiries through phone, email, and web chat.
  • Manage and resolve customer concerns, complaints, and escalations effectively.
  • Strive to enhance customer satisfaction by providing timely and accurate information.


Work Environment:

*This is a fully remote opportunity.

*The position is a direct hire with a salary range of $50,000 to $60,000.

*Candidates should be prepared to work Pacific hours on either a Monday to Friday or Tuesday to Saturday schedule, with flexibility required.



Preferred Qualifications:

A background in legal services is advantageous but not mandatory.