Support Business Analyst

1 week ago


Atlanta, Georgia, United States Wripple Full time
Job Title: Support Business Analyst

Wripple is seeking a highly skilled Support Business Analyst to join our team. As a Support Business Analyst, you will be responsible for creating a Sales Technology Product Knowledge Center with product information, specifically product issues and resolutions.

Key Responsibilities:

  • Create a Sales Technology Product Knowledge Center with product information, specifically product issues and resolutions
  • Review existing information sources and consolidate information into a single repository
  • Discover, document, and coordinate information presentation
  • Partner with subject matter experts to elicit necessary details needed to complete the project
  • Track project progress and provide routine and frequent updates
  • Evaluate constraints and present alternative solutions

Requirements:

  • High School diploma, GED, or High School Equivalency
  • 5+ years' work experience with at least 3 years of experience in technology or documentation field
  • Proven documentation experience
  • Excellent written and verbal communication skills
  • Self-directed and highly motivated with ability to deliver in a fast-paced operational environment
  • Ability to multi-task and drive closure of open issues/concerns
  • Creative and innovative problem solver with project management experience
  • Ability to prioritize and meet deadlines under pressure
  • Proficient PC skills, including advanced level knowledge of Microsoft Excel, Word, PowerPoint, and project management software

Preferred Qualifications:

  • Prior experience with Salesforce Knowledge
  • Prior experience as a business analyst on digital projects
  • Experience creating documentation repositories
  • General knowledge of travel-related industry segments (airlines, hotels, travel agencies)
  • Passion for process and customer needs

About Wripple:

Wripple is the first Agency Services Platform that connects clients with independent talent to create teams that thrive in an on-demand world. Our platform allows clients and talent to achieve speed, flexibility, and control of their projects and business.

How to Apply:

If you have the background for this specific role, please send your resume through the LinkedIn application process. If you are not a direct match for this role, you can be considered for other opportunities by applying here: https://www.wripple.com/apply-to-join.



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