Senior Support Analyst

5 days ago


Atlanta, Georgia, United States Diverse Lynx Full time
Job Title: Senior Support Analyst

We are seeking a highly skilled Senior Support Analyst to join our team at Diverse Lynx LLC. As a Senior Support Analyst, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and collaborating with cross-functional teams to resolve technical problems.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot complex technical issues and resolve problems in a timely manner
  • Collaborate with cross-functional teams to resolve technical issues and improve processes
  • Develop and maintain technical documentation and knowledge base articles
  • Stay up-to-date with industry trends and emerging technologies
Requirements:
  • 3+ years of experience in technical support or a related field
  • Strong technical skills, including knowledge of IoT platforms, gateways, and data communications
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
  • Experience with AWS platform and components
  • Knowledge of Telit IoT platform and API usage
  • Basic scripting experience with Unix, Python, or Lua
  • Understanding of PLC, HMI, and sensors used in the packaging domain

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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