Application Support Analyst

2 weeks ago


Atlanta, Georgia, United States Warner Bros. Discovery Full time
Job Title: Application Support Analyst About the Role: We are seeking a highly skilled and experienced Application Support Analyst to join our team at Warner Bros. Discovery. As an Application Support Analyst, you will be responsible for providing technical support and assistance to our internal teams and external partners. You will work closely with our development teams to resolve technical issues, implement new features, and ensure the smooth operation of our applications. Key Responsibilities: * Provide technical support and assistance to internal teams and external partners * Collaborate with development teams to resolve technical issues and implement new features * Ensure the smooth operation of our applications * Troubleshoot and resolve system interface errors, system-related issues, and unexpected results * Work with service desk/ticketing tools, preferably ServiceNow Requirements: * 3+ years of experience handling Tier 1 application support * 2-3 years of experience with SAP Fieldglass/Beeline or relevant vendor management systems * Deep understanding of inbound and outbound integrations * Preferred experience of working with service desk/ticketing tools, preferable ServiceNow * Proven experience in a support or service role, with a strong record of effectively resolving customer issues * Ability to troubleshoot and resolve system interface errors, system-related issues, and unexpected results * Willing to work in different shifts and across various time zones * Excellent time management, mindfulness, ability to multi-task, and follow-up skills Education: High School Diploma or Degree in Information Technology, or equivalent required How We Get Things Done: At Warner Bros. Discovery, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day-to-day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD: Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law. If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

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