Customer Experience Specialist
2 weeks ago
We are seeking a vibrant individual who thrives on delivering exceptional customer experiences. As a Customer Relations Representative, you will be the face of our agency, forging enduring relationships with clients and proactively following up to ensure continued satisfaction.
The ideal candidate will possess exceptional communication skills, a genuine interest in marketing products that align with customer needs, and a people-centric mindset with a keen eye for detail. Proficiency in learning and navigating computer functions efficiently is also essential.
About Our Agency
We are a dynamic team at Andre Maule - State Farm Agent, dedicated to promoting State Farm's premier insurance and financial service products. As an Agent Team Member, you will receive comprehensive benefits, including salary plus commission/bonus, health benefits, paid time off, flexible hours, professional development, and abundant opportunities for career advancement within our agency.
Key Responsibilities
* Forge enduring customer relationships and proactively follow up to ensure continued satisfaction
* Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions
* Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs
Required Skills and Qualifications
* Genuine interest in marketing products that align with customer needs and preferences
* Exceptional communication skills across all channels - written, verbal, and attentive listening
* A people-centric mindset with a keen eye for detail
* Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries
* Proficiency in learning and navigating computer functions efficiently
* Collaborative spirit, thriving in a dynamic team environment
* Bilingual Spanish
Benefits
* Salary: $55,000 - $70,000 per year (depending on experience)
* Salary plus commission/bonus structure
* Comprehensive health benefits package
* Paid time off (vacation and personal/sick days)
* Flexible hours
* Professional development opportunities
* Abundant opportunities for career advancement within our agency
Join Our Dynamic Team
We offer a supportive and collaborative work environment where you can grow professionally and personally. If you are motivated to succeed and have a passion for delivering exceptional customer experiences, we encourage you to apply.
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