Customer Experience Specialist

3 weeks ago


Houston, Texas, United States Houston Consumer Connect Full time
Job Title: Customer Experience Specialist

Houston Consumer Connect is a leading marketing and consulting firm seeking a highly skilled customer service specialist to join our dynamic team. As a key contributor, you will play a vital role in delivering exceptional customer experiences, resolving customer inquiries, and driving business growth.

About Us

We are a rapidly growing organization dedicated to helping businesses expand their reach through direct-to-consumer interaction. Our innovative approach has achieved remarkable results, and we continue to attract new clients. To support this growth, we need an additional team member to focus on providing top-notch customer service.

Primary Responsibilities:
  • Customer Engagement: Provide expert support to existing and potential customers regarding our products and services.
  • Issue Resolution: Address customer concerns and questions with a positive and professional attitude, ensuring seamless issue resolution.
  • Record Maintenance: Maintain accurate and up-to-date records of customer interactions and personal information.
  • Product Knowledge: Develop a comprehensive understanding of our products and services to effectively engage with customers.
  • Team Collaboration: Participate in regular team meetings to enhance customer service skills, receive personalized training, and network with senior executives.
Requirements:
  • Background: 1-3 years in customer-facing roles, such as customer service coordinator, sales representative, or experience in retail, restaurant, or hospitality environments.
  • Communication: Outstanding verbal and written communication skills.
  • Emotional Intelligence: Above-average emotional intelligence to effectively interact with customers.
  • Independence and Teamwork: Ability to work independently or in a team setting.
  • Work Environment and Multitasking: Desire to work in a fast-paced customer service environment and ability to multitask efficiently.
  • Work Ethic and Professional Growth: Exceptional work ethic and self-starter mentality with a desire for professional growth and development.
Compensation:

The estimated salary range for this position is $45,000 - $60,000 per year, depending on qualifications and experience.



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