Customer Experience Specialist

11 hours ago


Houston, Texas, United States Million Air Full time
Job Description

We are seeking a skilled Customer Experience Specialist to join our team at Million Air. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences that meet and exceed customer expectations.

About the Role

The successful candidate will have a strong passion for customer service and a proven track record of providing top-notch service in a fast-paced environment. They will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team.

Key Responsibilities
  1. Provide exceptional customer service to internal and external customers
  2. Use in-depth knowledge of company products and programs to resolve customer queries and concerns
  3. Communicate effectively with customers, pilots, and team members within the customer service department
  4. Greet customers in a friendly and professional manner
  5. Provide concierge services to pilots and customers, including making reservations as required
Requirements
  • Bachelor's degree or equivalent experience
  • Minimum 2 years of customer service experience in a service industry setting
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team
  • Strong computer skills, including Microsoft Office and point of sale programs
Salary

The annual salary for this position is estimated to be around $50,000 - $60,000, depending on experience.

About Million Air

Million Air is a leading provider of aircraft management and charter services, with a reputation for excellence and a commitment to customer satisfaction. We are proud to be an equal opportunities employer and welcome applications from diverse candidates.



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