Customer Success Advocate

3 weeks ago

Dallas, Texas, United States Brinks Home Full time
Job Title: Customer Success Specialist

At Brinks Home, we're committed to delivering exceptional service to our customers. As a Customer Success Specialist, you'll play a critical role in ensuring our customers receive the highest level of support and satisfaction.

Key Responsibilities:
  • Handle inbound calls from subscribers, resolving customer issues and complaints while increasing customer loyalty and satisfaction.
  • Assess customer needs through probing and negotiation, building rapport and identifying mutually beneficial solutions.
  • Provide basic alarm system troubleshooting and assistance with installing new devices or other alarm components.
  • Manage complex customer situations with an emphasis on customer satisfaction and retention.
  • Drive revenue through negotiating and providing recommendations on upgrades to customers' current home security alarm systems.
  • Meet or exceed retention targets as set forth by the department and the company.
Requirements:
  • At least 1 year of proven work experience in technical support or a similar role.
  • Strong negotiation skills and ability to adapt to changing priorities.
  • Ability to think and respond quickly on their feet, with proficient problem-solving and communication skills.
  • Excellent computer skills and minimum typing skills of 30 WPM.
  • Ability to remain composed when handling escalated customer issues.
Benefits:
  • Brinks Home offers a comprehensive and competitive benefits program, including medical, dental, vision, 401(k) with employer match, paid time off, and paid holidays.
  • Opportunities for career growth and development, with a focus on continuous learning and improvement.

Brinks Home is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Customer Success Advocate

    7 days ago

    Dallas, Texas, United States HAI, inc Full time

    Job Title: Customer Success RepresentativeAbout the Role:The Customer Success Representative is a key member of our team at HAI, inc, responsible for delivering exceptional customer experiences. This role requires a strong ability to build rapport with customers, understand their needs, and provide tailored solutions.Key Responsibilities:Customer Engagement:...

  • Customer Success Advocate

    6 days ago

    Dallas, Texas, United States Zion Capital Full time

    Job OverviewZion Capital is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This role is responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our firm.Key ResponsibilitiesClient Communication: Develop and maintain effective...

  • Customer Success Advocate

    2 weeks ago

    Dallas, Texas, United States Zion Capital Full time

    Job OverviewZion Capital is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This role is responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our firm.Key ResponsibilitiesClient Communication: Develop and maintain effective...

  • Customer Success Advocate

    3 weeks ago

    Dallas, Texas, United States Brinks Home Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Brinks Home. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, resolving issues, and driving customer satisfaction.Key ResponsibilitiesHandle inbound calls from subscribers, resolving customer...

  • Customer Success Manager

    5 days ago

    Dallas, Texas, United States Schneider Electric Full time

    Job Title: Global Customer Success Manager - Enterprise SoftwareMission: Our mission is to deliver exceptional customer experiences, exceeding expectations, and driving business success through our Enterprise Software and Services. We achieve this by fostering strong customer relationships, providing best-in-class services, and helping customers achieve...

  • Customer Success Manager

    3 weeks ago

    Dallas, Texas, United States Tabletop Media Full time

    About the RoleZiosk is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the success of our clients by providing exceptional support and guidance.Key ResponsibilitiesAssist the Client Director in ensuring the success of our clientsEstablish and maintain...

  • Technical Specialist

    2 weeks ago

    Dallas, Texas, United States S&P Global Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our Customer Success team. As a Technical Specialist, you will play a critical role in assisting users with technical issues related to our Regulatory & Compliance suite of products.Key ResponsibilitiesTroubleshoot and resolve technical problems reported by usersProvide technical...

  • Strategic Customer Success Manager

    3 weeks ago

    Dallas, Texas, United States AppFolio Full time

    About the RoleWe're seeking a highly skilled Strategic Customer Success Manager to join our team at AppFolio. As a key member of our customer success organization, you will be responsible for driving strategic outcomes and fostering strong customer relationships.Key ResponsibilitiesFoster Strong Customer Relationships: Build and maintain strategic...

  • Customer Success Manager

    3 weeks ago

    Dallas, Texas, United States Carnegie Learning Full time

    {"title": "Customer Success Manager", "description": "Job SummaryCarnegie Learning is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring a successful user experience for our customers. This includes building and maintaining trusting relationships with customers, identifying...

  • Customer Success Manager

    1 month ago

    Dallas, Texas, United States AireSpring Full time

    Job DescriptionAireSpring is seeking a highly skilled and experienced professional to fill the role of Manager of Dedicated Project Management. This position will play a key role in the growth and expansion of the Dedicated team at AireSpring.Key Responsibilities:Lead the Dedicated team to ensure successful delivery of the AireSpring solution to...

  • Customer Success Senior Analyst

    3 weeks ago

    Dallas, Texas, United States Jobs via eFinancialCareers Full time

    About the RoleWe are seeking a highly skilled Customer Success Senior Analyst to join our team. As a key member of our Customer Excellence Team, you will play a critical role in ensuring our customers achieve maximum value from our services.ResponsibilitiesDevelop and nurture long-term relationships with our clients, serving as their trusted advisor and...

  • Technical Specialist

    2 weeks ago

    Dallas, Texas, United States S&P Global Full time

    About the Role:The Technical Specialist plays a pivotal role in delivering exceptional customer support for our Regulatory & Compliance suite of products. This position requires a strong technical background, excellent communication skills, and a passion for problem-solving.Key Responsibilities:Troubleshoot and resolve technical issues reported by users,...

  • Customer Success Manager, Smart City

    2 weeks ago

    Dallas, Texas, United States Rubicon Full time

    Job Title: Customer Success Manager, Smart CityLocation: Remote - TexasReports to: Director of Customer SuccessDepartment Name: Customer Success TeamJob Types: Full Time, ExemptSalary Range: 80k - $100k (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)OverviewRubicon is seeking a Customer Success Manager to support...

  • Global Customer Success Manager

    3 weeks ago

    Dallas, Texas, United States Schneider Electric Full time

    Job Title: Global Customer Success Manager - Enterprise SoftwareMission: Our mission is to deliver exceptional customer experiences, exceeding expectations and driving business success through our Enterprise Software and Services. We achieve this by fostering strong customer relationships, providing best-in-class services, and helping customers achieve their...

  • Customer Success Manager, Smart City

    2 weeks ago

    Dallas, Texas, United States Rubicon Full time

    Job Title: Customer Success Manager, Smart CityLocation: Remote - TexasReports to: Director of Customer SuccessDepartment Name: Customer Success TeamJob Types: Full Time, ExemptSalary Range: 80k - $100k (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)OverviewRubicon is seeking a Customer Success Manager to support...

  • Customer Success Manager, Smart City

    3 weeks ago

    Dallas, Texas, United States Rubicon Full time

    Job Title: Customer Success Manager, Smart CityLocation: Remote - TexasReports to: Director of Customer SuccessDepartment Name: Customer Success TeamJob Types: Full Time, ExemptSalary Range: 80k - $100k (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)OverviewRubicon is seeking a Customer Success Manager to support...

  • Customer Success Manager

    3 weeks ago

    Dallas, Texas, United States Carnegie Learning Full time

    {"title": "Customer Success Manager", "description": "Unlock Student PotentialCarnegie Learning is seeking a Customer Success Manager to join our team. As a key member of our customer-facing team, you will work closely with customers to ensure a successful user experience for all stakeholders. Your expertise will help identify customer needs, guide the...

  • Customer Success Manager

    3 weeks ago

    Dallas, Texas, United States Motorola Solutions Full time

    Job Title: Customer Success ManagerAt Motorola Solutions, we're committed to helping our customers achieve their goals through exceptional customer success. As a Customer Success Manager, you will play a critical role in ensuring our customers have a positive and seamless experience with our Push-to-Talk (PTT) service.Key Responsibilities:Manage major...

  • Customer Success Manager

    1 week ago

    Dallas, Texas, United States Karbon Full time

    About KarbonKarbon is a leading provider of practice management software for growth-minded accounting firms. Our award-winning, highly collaborative cloud platform streamlines work and communication, enabling our customers to save time and increase productivity.The RoleWe are seeking a highly skilled Manager, Scaled Customer Success to join our team. In this...

  • Customer Success Manager

    2 days ago

    Dallas, Texas, United States Imagination Station Inc Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Imagination Station Inc. As a Customer Success Manager, you will be responsible for building strong relationships with our customers in the K-12 education sector, ensuring their success with our literacy intervention software.Key...