Technical Specialist

2 weeks ago


Dallas, Texas, United States S&P Global Full time
About the Role:

The Technical Specialist plays a pivotal role in delivering exceptional customer support for our Regulatory & Compliance suite of products. This position requires a strong technical background, excellent communication skills, and a passion for problem-solving.

Key Responsibilities:
  • Troubleshoot and resolve technical issues reported by users, ensuring timely and effective resolution.
  • Provide expert guidance through various communication channels, including phone, email, and chat, to ensure seamless customer support.
  • Maintain accurate records of issues and solutions to enhance future support and improve product functionality.
  • Collaborate with internal teams to escalate complex issues and drive product innovation.
  • Develop and deliver training sessions to educate users on software features and best practices, preventing future issues and improving overall customer satisfaction.
The Team:

Our team is dedicated to providing exceptional technical support within the Regulatory and Compliance sector. We value collaboration, innovation, and a client-centric approach, ensuring that we meet the unique needs of our clients in a dynamic regulatory landscape.

What's in it for you:
  • Opportunity for professional growth and development in a fast-paced environment.
  • Exposure to leading industry technologies and regulatory practices.
  • Collaborative team culture focused on innovation.
  • Direct interaction with clients, enhancing your client-facing skills.
Compensation and Benefits:

The anticipated base salary range for this position is $61,846.00 to $110,000.00, depending on location, experience, and qualifications. This role is eligible for an annual incentive plan and additional S&P Global benefits.



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