Technical Specialist
2 weeks ago
The Technical Specialist plays a pivotal role in delivering exceptional customer support for our Regulatory & Compliance suite of products. This position requires a strong technical background, excellent communication skills, and a passion for problem-solving.
Key Responsibilities:- Troubleshoot and resolve technical issues reported by users, ensuring timely and effective resolution.
- Provide expert guidance through various communication channels, including phone, email, and chat, to ensure seamless customer support.
- Maintain accurate records of issues and solutions to enhance future support and improve product functionality.
- Collaborate with internal teams to escalate complex issues and drive product innovation.
- Develop and deliver training sessions to educate users on software features and best practices, preventing future issues and improving overall customer satisfaction.
Our team is dedicated to providing exceptional technical support within the Regulatory and Compliance sector. We value collaboration, innovation, and a client-centric approach, ensuring that we meet the unique needs of our clients in a dynamic regulatory landscape.
What's in it for you:- Opportunity for professional growth and development in a fast-paced environment.
- Exposure to leading industry technologies and regulatory practices.
- Collaborative team culture focused on innovation.
- Direct interaction with clients, enhancing your client-facing skills.
The anticipated base salary range for this position is $61,846.00 to $110,000.00, depending on location, experience, and qualifications. This role is eligible for an annual incentive plan and additional S&P Global benefits.
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