Customer Success Manager

21 hours ago

Dallas, Texas, United States Imagination Station Inc Full time
Job Title: Customer Success Manager

We are seeking a highly skilled Customer Success Manager to join our team at Imagination Station Inc. As a Customer Success Manager, you will be responsible for building strong relationships with our customers in the K-12 education sector, ensuring their success with our literacy intervention software.

Key Responsibilities:
  • Build trusted relationships with district leadership, educators, and stakeholders to understand their needs and provide tailored support.
  • Onboard new customers, ensuring a smooth transition to our software and providing training and resources as needed.
  • Monitor customer adoption trends and sentiment, identifying opportunities for growth and providing data-driven insights to drive usage and implementation.
  • Collaborate with our product team to provide technical advice and feedback, ensuring our software meets the evolving needs of our customers.
  • Communicate effectively with customers, using data to drive value and passionately convey the benefits of our software.
  • Proactively identify and mitigate potential issues, ensuring customer satisfaction and loyalty.
Requirements:
  • Bachelor's degree and/or relevant experience in education leadership or customer success.
  • 2+ years of experience in customer success, preferably in the education SaaS industry.
  • Proven track record of high renewal rates and achievement of expansion goals.
  • Excellent interpersonal, written, and oral communication skills.
  • Experience in start-up environments a plus.
What We Offer:
  • Competitive base salary and performance-based bonus.
  • Large company-level benefits and meaningful stock option ownership.
  • Cutting-edge work and the opportunity to make a tangible impact on children's lives.

Imagination Station Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued and empowered to succeed.

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