Customer Success Advocate

2 weeks ago


Dallas, Texas, United States Zion Capital Full time
Job Overview

Zion Capital is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Representative. This role is responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty to our firm.

Key Responsibilities
  • Client Communication: Develop and maintain effective communication channels with current and potential clients to ensure their needs are met and exceeded.
  • Relationship Building: Foster strong relationships with clients to understand their goals and objectives, and provide tailored solutions to meet their needs.
  • Issue Resolution: Research and resolve client issues in a timely and professional manner, ensuring minimal disruption to our clients' operations.
  • Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
  • Education: Bachelor's degree or equivalent experience in a related field.
  • Skills: Excellent communication, interpersonal, problem-solving, and customer service skills.
  • Work Schedule: Full-time schedule required for this role.
  • Goals and Orientation: Demonstrated ability to achieve and exceed goals, with a strong customer orientation.

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