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Assistant General Manager

2 months ago


Phoenix, Arizona, United States Compass Group Careers Full time
Job Description

Job Summary: As an Assistant General Manager, you will be responsible for assisting with the day-to-day food service operation of a medium to large volume location. You will manage and lead a team of associates and oversee quality controls for the account.

Key Responsibilities:

  • Ensure the food offered to clients, customers, and employees of the operation is of superior quality.
  • Maintain excellent relationships with associates, guests, and clients as well as other departments within the operation.
  • Recruit and train team members in our standards and procedures.
  • Work with the location leadership team to drive improvements in guest satisfaction and financial results.
  • Implement and communicate promotions.
  • Oversee loss prevention activities, including managing cash drops/collection and completing cash variance logs.
  • Conduct progressive coaching with team members.
  • Assist with completion of monthly financial reporting and action planning.
  • Ensure regular maintenance, cleaning, and inspection of all restaurant areas and equipment.
  • Follow Responsible Service of Alcohol protocols and complete alcohol incident logs.
  • Oversee service standards during events to ensure a high level of the guest experience.
  • Manage and resolve guest complaints.
  • Manage team member incidents/accidents and follow required reporting procedures.
  • Conduct monthly safety training for team members.
  • Manage team member scheduling in line with demand forecasts.

Requirements:

  • 2 to 4 years of food service management experience.
  • Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
  • Comprehensive food knowledge.
  • Operations management experience with purchasing knowledge.
  • Financial experience and business acumen skills.
  • ServSafe Food Certification, ServSafe Alcohol Certification, and/or Title IV may be required.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • Associate's degree is preferred.

Physical Demands:

  • Frequent standing and walking.
  • Some sedentary work including sitting in office at computer.
  • Frequent lifting up to 50 lbs.
  • Frequent ascending/descending stairs.

Levy Culture: Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.