Assistant/General Manager

4 weeks ago


Phoenix, Arizona, United States Restore Hyper Wellness Full time
About Restore Hyper Wellness

Restore Hyper Wellness is a leading provider of innovative health services, offering a unique blend of expert guidance and cutting-edge therapies under one roof. Our mission is to make Hyper Wellness widely accessible, affordable, and fun, helping people from all walks of life feel better and perform at a higher level.

Job Summary

We are seeking an experienced and dynamic Assistant General Manager/General Manager to lead our studio in the community. As a key member of our team, you will be responsible for creating brand awareness, driving traffic, leads, and membership, and contributing to the studio's overall performance. If you have a passion for wellness, leadership experience, and a commitment to excellence, we encourage you to apply.

Key Responsibilities
  • Meet performance metrics, revenue, ordering, inventory, and facilities maintenance goals
  • Assist in executing and coordinating marketing and sales drivers, including pre-sale events, studio events, outreach, and local grassroots marketing initiatives
  • Hire and onboard new team members, plan, and assign daily, weekly, and monthly goals, and direct work tasks
  • Foster a culture of five-star customer service and cultivate a team environment that provides exceptional customer service
  • Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals
  • Support driving sales through promoting and recommending membership packages
  • Manage client accounts, including freezes/terminations and follow-up on declination of auto-pays
  • Serve as an expert on Restore products and services, setting an example and coaching other team members on technical skills, sales strategy, and orientation toward hospitality and education
Requirements
  • High School Diploma or equivalent required
  • 1-5 years of leadership experience, including directly overseeing staff management within hiring, training, supporting, discipline, and termination
  • Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
  • Proven success in sales and team mentorship
  • Excellent leadership and management skills to create a positive, successful environment for staff and clients
  • Exceptional communication skills
  • Ability to multi-task and manage client and staff concerns
  • Intermediate computer skills
Benefits
  • Medical, dental, vision, disability, and life insurance within 30 days
  • Free and discounted services
  • 401k retirement plan with vested employer match
  • Bonus opportunities
  • Career advancement opportunities


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