Assistant/General Manager

5 days ago


Phoenix, Arizona, United States Restore Hyper Wellness Full time
Job Overview

Restore Hyper Wellness is seeking a highly motivated and experienced leader to join our team as an Assistant/General Manager. This role will be responsible for leading the studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales.

Key Responsibilities:

  • Meet performance metrics (KPI's), revenue, ordering, inventory, and facilities maintenance
  • Assist in the execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
  • Assist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks
  • Foster a culture of five star customer service and cultivate a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
  • Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals
  • Support driving sales through promoting and recommending membership packages
  • Manage client accounts such as freezes/terminations and follow up on declination of auto-pays
  • Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education
  • Ability to work flexible schedules including on weekends and holidays as directed by business needs
  • Ensure a safe and clean studio environment for members and guests

Requirements:

  • High School Diploma or equivalent required
  • 1-5 years of leadership experience required, including directly overseeing staff management within hiring, training, supporting, discipline, and termination
  • Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
  • Proven success in sales and team mentorship
  • Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
  • Exceptional communication skills
  • Ability to multi-task and manage client and staff concerns
  • Intermediate computer skills
  • Flexible to work day, evening, and/or weekend hours as needed

Benefits:

  • Medical, dental, vision, disability and life insurance within 30 days
  • PTO
  • Free and discounted services
  • 401k retirement plan with vested employer match
  • Bonus opportunities
  • Career advancement opportunities


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