Assistant/General Manager
5 days ago
Restore Hyper Wellness is seeking a highly motivated and experienced leader to join our team as an Assistant/General Manager. This role will be responsible for leading the studio in the community to create brand awareness, drive traffic, leads and membership, and overall sales.
Key Responsibilities:
- Meet performance metrics (KPI's), revenue, ordering, inventory, and facilities maintenance
- Assist in the execution and coordination of the company's marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
- Assist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks
- Foster a culture of five star customer service and cultivate a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
- Lead the studio team in service and product knowledge to motivate them to meet/exceed sales goals
- Support driving sales through promoting and recommending membership packages
- Manage client accounts such as freezes/terminations and follow up on declination of auto-pays
- Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education
- Ability to work flexible schedules including on weekends and holidays as directed by business needs
- Ensure a safe and clean studio environment for members and guests
Requirements:
- High School Diploma or equivalent required
- 1-5 years of leadership experience required, including directly overseeing staff management within hiring, training, supporting, discipline, and termination
- Previous management experience in the health, wellness, fitness, or retail industry strongly preferred
- Proven success in sales and team mentorship
- Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
- Exceptional communication skills
- Ability to multi-task and manage client and staff concerns
- Intermediate computer skills
- Flexible to work day, evening, and/or weekend hours as needed
Benefits:
- Medical, dental, vision, disability and life insurance within 30 days
- PTO
- Free and discounted services
- 401k retirement plan with vested employer match
- Bonus opportunities
- Career advancement opportunities
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