Senior General Manager

4 days ago


Phoenix, Arizona, United States PCRK Group Full time

At PCRK Group, we are seeking a highly skilled Senior General Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve operational efficiency, increase revenue, and enhance customer satisfaction.

Key Responsibilities:
  • Develop and implement operational strategies to improve efficiency and reduce costs
  • Lead and manage a team of location managers to ensure excellent customer service and high-quality products
  • Partner with the Operations Director to train new managers on soft skills, business acumen, and metrics
  • Monitor staffing levels and assist with hiring, coaching, and development of underperforming team members
  • Ensure all locations are current on licensure, training, and documentation
Requirements:
  • Estimated 80% of time in the home location and 20% on assigned territory responsibilities
  • Located in the Naperville area and able to travel within the West Locations
  • Ability to travel up to 20%
  • Strong analytical and communication skills
  • Comprehensive understanding of Profit & Loss statements
  • Experience in a multi-unit leadership role (Spa/Sale management preferred)
  • Proficiency in Microsoft Word, Excel, PowerPoint
  • Strong communication and people skills
Benefits:
  • Compensation that includes base salary, generous commissions, and bonus opportunities
  • Excellent Medical Plans
  • Dental & Vision Insurance
  • Paid Time Off
  • Comprehensive 401k package
  • 40% discount on products
  • Employee Referral Bonuses
  • Free massage/skincare services monthly
  • Salary based on experience


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