Customer Service Representative

4 weeks ago


Rio Rancho, New Mexico, United States Staff My Agency Full time
Customer Service Specialist

FARMERS INSURANCE is seeking a talented and caring individual to join their agency team as a Customer Service Specialist. As a key member of the team, you will play a crucial role in the operation of the agency, working closely with the agency owner to set strategy and implement best practices for customer contact.

The ideal candidate will have a passion for customer care and a flair for understanding the needs and motivations of people. You will work to inspire customer loyalty and enhance the overall FARMERS Insurance customer experience.

Key Responsibilities:

  • Provide exceptional customer service and support to customers
  • Cross-sell current customers auto, home, and business products
  • Monitor and measure the effectiveness of agency loyalty initiatives and customer satisfaction efforts

Requirements:

  • Customer service experience
  • Property & Casualty insurance license (must be obtained within the first 30 days)
  • Proficiency with PC software applications, Microsoft Office Suite, and Internet Explorer
  • Ability to coach others
  • Valid driver's license

This is an opportunity to grow with a successful and respected FARMERS Insurance agency. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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