HVAC Service Manager
5 days ago
At Home Climates Inc, we are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, ensuring that our customers receive exceptional service and support.
Key Responsibilities:- Monitor and implement Home Climates' processes and procedures to ensure efficient and effective service delivery.
- Provide technical support to our field technicians and act as a conduit for sourcing additional information and resources to resolve technical issues.
- Conduct weekly evaluations and reviews of production and support staff, providing feedback on individual and team performance.
- Provide coaching and training to staff on best practices for using Home Climates' resources and selling systems to meet customer needs.
- Run weekly training meetings to cover sales practices, KPI reviews, performance acknowledgments, and awards.
- Act as a mentor to encourage individual growth and motivate staff throughout the organization.
- Correct, modify, create, or eliminate processes and procedures that fail to add value to Home Climates' services or business results.
- Customer service orientation, both internal and external.
- Good working knowledge of Home Climates' products and services.
- Ability to communicate effectively with associates, superiors, vendors, and customers.
- Superior interpersonal skills and ability to read and interpret blueprints and technical drawings.
- Ability to work under time and budgetary constraints and pressures.
- Efficient time management and scheduling skills.
- Computer literacy and familiarity with smart phones, text messaging, and email.
- Top wages and benefits.
- Support and a clear path to achieve maximum potential.
- A dynamic and growing organization with opportunities for advancement.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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HVAC Service Manager
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