HVAC Service Manager

5 days ago


Elizabethtown, Pennsylvania, United States Home Climates Inc Full time
Service Manager Job Description

At Home Climates Inc, we are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the day-to-day operations of our service department, ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Monitor and implement Home Climates' processes and procedures to ensure efficient and effective service delivery.
  • Provide technical support to our field technicians and act as a conduit for sourcing additional information and resources to resolve technical issues.
  • Conduct weekly evaluations and reviews of production and support staff, providing feedback on individual and team performance.
  • Provide coaching and training to staff on best practices for using Home Climates' resources and selling systems to meet customer needs.
  • Run weekly training meetings to cover sales practices, KPI reviews, performance acknowledgments, and awards.
  • Act as a mentor to encourage individual growth and motivate staff throughout the organization.
  • Correct, modify, create, or eliminate processes and procedures that fail to add value to Home Climates' services or business results.
Requirements:
  • Customer service orientation, both internal and external.
  • Good working knowledge of Home Climates' products and services.
  • Ability to communicate effectively with associates, superiors, vendors, and customers.
  • Superior interpersonal skills and ability to read and interpret blueprints and technical drawings.
  • Ability to work under time and budgetary constraints and pressures.
  • Efficient time management and scheduling skills.
  • Computer literacy and familiarity with smart phones, text messaging, and email.
What We Offer:
  • Top wages and benefits.
  • Support and a clear path to achieve maximum potential.
  • A dynamic and growing organization with opportunities for advancement.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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