Front Desk Ambassador
4 weeks ago
At IHG Hotels & Resorts, we're looking for a Front Desk Agent who embodies the spirit of warm hospitality and exceptional service. As a Front Desk Ambassador, you'll be the first point of contact for our guests, setting the tone for an unforgettable stay.
Your Key Responsibilities:
- Deliver personalized welcome experiences that make our guests feel valued and appreciated
- Anticipate and meet the needs of our guests, ensuring seamless transactions and exceptional service
- Provide expert local insights and recommendations to enhance our guests' stay
- Manage guest bookings, payments, and check-in/check-out processes with ease and efficiency
- Be the trusted contact for our guests, resolving issues and exceeding expectations
What We're Looking For:
- Excellent communication and interpersonal skills to build strong relationships with guests and colleagues
- Problem-solving skills to turn issues into opportunities and exceed guest expectations
- Fluency in the local language, with the ability to communicate effectively with guests
- Literacy and basic math skills to manage guest transactions and bookings
What We Offer:
We provide a competitive salary, a wide range of benefits, and a supportive work environment that encourages growth and development. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
Salary Range:
$32.25 per hour
We're an equal opportunity employer, committed to providing equal employment opportunities to all applicants and colleagues without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance, and we're passionate about sharing our international know-how and cultural wisdom in truly impressive surroundings.
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