Luxury Front Desk Ambassador
4 weeks ago
At Four Seasons Hotels Limited, we're driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a dedication to luxury with genuine heart.
About the Opportunity:
We're seeking a skilled Front Desk Receptionist to join our team at Four Seasons Hotel San Francisco. As a key member of our Front Office Team, you'll play a vital role in ensuring our guests have a seamless arrival and departure experience. This is a high-profile department that requires a high level of professionalism and attention to detail.
Responsibilities:
As a Front Desk Receptionist, you'll be responsible for:
Welcoming and registering hotel guests, explaining the accommodations and establishing credit or method of payment
Responding to a wide variety of guest requests by accurately assessing their needs and requests
Checking in guests in an efficient and friendly manner, using their name whenever possible
Maintaining a balanced bank assigned by the hotel, making change, cashing checks, and exchanging foreign currency
Handling all guest interactions with the highest level of hospitality and professionalism
Requirements:
We're looking for individuals with previous luxury hotel front desk experience, excellent customer service and guest contact skills, and the ability to quickly and positively establish rapport with guests. Ideal candidates will be outgoing, enjoy helping others, and possess above-average communication skills - both written and oral. We offer an award-winning work environment, excellent benefits package, and opportunities for professional growth and development.
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