Night Guest Experience Manager

2 days ago


Asheville, North Carolina, United States Billy Graham Evangelistic Association Career Site Full time

**Job Title:** Night Guest Experience Manager

Estimated Salary: $40,000 - $50,000 per year

The Billy Graham Evangelistic Association Career Site is seeking a Night Guest Experience Manager to join our team. In this role, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience at our facility.

Job Description:

Key Responsibilities:

  • Manages late arrival registration and welcomes guests in a courteous and professional manner
  • Responds to guest and maintenance emergencies and coordinates services as needed
  • Creates accurate guest records
  • Maintains Inn appearances in accordance with BGTC standards
  • Responsible for any special projects or housekeeping duties assigned by supervisor
  • Responds to and coordinates with Gatehouse in regard to security issues
  • Notifies Lodging Manager/Duty Manager of any issue that requires their involvement
  • Programs guest keys for next day arrivals
  • Assists Lodging Service Manager with research, development, and implementation of projects
  • When needed, assumes the role of Manager on Duty during overnight hours

Requirements:

  • Commitment to hospitality and excellence
  • Detail-oriented
  • Exhibits a strong work ethic and positive attitude
  • Strong verbal and written communication skills
  • Ability to work independently without close supervision
  • Ability to manage multiple tasks under time constraints
  • Strong computer skills using Windows platform
  • Willingness to take initiative and be a proactive problem solver
  • Ability to analyze and make decisions based on BGTC protocols
  • Maintain confidentiality where appropriate

Benefits:

As an Associate or Seasonal employee, you may work up to 19 hours a week (not to exceed 1000 hours a year) and are not eligible for any benefits.


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