Hospitality Operations Manager

3 weeks ago


Asheville, North Carolina, United States Billy Graham Evangelistic Association Career Site Full time
Job Summary

We are seeking a skilled Lodging Night Clerk to join our team at the Billy Graham Evangelistic Association. As a key member of our hospitality team, you will be responsible for ensuring that our guests have a seamless and enjoyable experience at our facility.

The estimated salary for this role is $35,000 - $45,000 per year, depending on qualifications and experience.

About the Role:

This is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment. You will be working closely with our Lodging Operations Supervisor to ensure that all guest needs are met, and that our facilities are maintained to the highest standard.

Responsibilities:

  • Manage late arrival registration and welcome guests in a courteous and professional manner
  • Respond to guest and maintenance emergencies and coordinate services as needed
  • Create accurate guest records
  • Maintain Inn appearances in accordance with BGTC standards
  • Responsible for any special projects or housekeeping duties assigned by supervisor
  • Respond to and coordinate with Gatehouse in regard to security issues
  • Notify Lodging Manager/Duty Manager of any issue that requires his/her involvement
  • Program guest keys for next day arrivals
  • Assist Lodging Service Manager with research, development, and implementation of projects
  • When needed, assume the role of Manager on Duty during overnight hours

Requirements:

  • Commitment to hospitality and excellence
  • Detail-oriented
  • Strong verbal and written communication skills
  • Ability to work independently without close supervision
  • Ability to manage multiple tasks under time constraints
  • Strong computer skills using Windows platform
  • Willingness to take initiative and be a proactive problem solver
  • Ability to analyze and make decisions based on BGTC protocols
  • Maintain confidentiality where appropriate


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