Assistant General Manager

6 days ago

Chandler, Arizona, United States Andretti Indoor Karting & Games Full time
About the Role

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Andretti Indoor Karting & Games. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, including restaurant and arcade operations.

Key Responsibilities
  • Manage all functional areas of the site's business operations, including staffing, training, employee relations, repair and maintenance, game operations, site IT, cleanliness, organization, service timing, quality product, cash handling, and site administration.
  • Accountable for achieving annual revenue, profit, cost control, and inventory control.
  • Work closely with department managers to oversee operations and facility.
  • Continuously promote safety and sanitation.
  • Responsible for taking a proactive approach to guest relations, including time spent on the floor interacting with guests.
  • Ensure the highest level of quality and standards.
  • Empower management and staff to deliver exceptional service.
  • Responsible for the on-going development of all site managers and for the development of Management-in-Training.
  • Assure leadership and staff morale is maintained at a high level.
  • Responsible to provide direct and honest feedback to staff regarding individual performance.
  • Establish operational guidelines for the recruitment and retention of staff.
Requirements
  • Eligible to work in the United States.
  • At least 18 years of age.
  • Strong written and verbal communication skills.
  • High School Diploma or equivalent.
  • Strong organizational skills.
  • Basic understanding of marketing and finance.
  • The desire and ability to be pleasant, upbeat, and sociable throughout the workday.
  • Work varying days, nights, holidays, and weekends.
Preferred Qualifications
  • Two years of Assistant General Management experience in a high-volume environment.
  • Two years of complete P&L experience in a branded food and entertainment business.
  • Financial analysis and assessment skills.
  • Proven leadership and team skills; ability to motivate and manage all levels of staff and management.
  • Strong training and development background.
  • Working knowledge of cost controls.
Physical Requirements
  • Walk or stand for extended periods of time.
  • The ability to communicate quickly and accurately.
  • Must be able to lift up to 15 lbs on a regular basis.
  • Perform functions which require organization, bending, reaching, turning, lifting, climbing, and occasional stocking up to 50lbs.
  • The work environment may include bright, dim, or flashing lights and loud sounds.
  • Requires manual dexterity to use and operate all necessary equipment.
  • Be able to understand, follow, and maintain safety standards at all times.

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