Field Support Associate
4 days ago
**Job Summary:**
We are seeking a highly organized and detail-oriented Field Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.
**About the Role:**
The Field Support Associate will work under general supervision, assigned to a temporary in-house talent pool that provides replacement and/or short-term administrative services. This position requires heavy travel (up to 75%), and the ability to use reliable public transportation or have a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.
**Responsibilities:**
- Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
- Manage incoming and outgoing mail, packages, and pouches according to assigned floors and established time frames.
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled.
- Package and process outgoing overnight items, i.e., Federal Express, UPS, etc., to meet client and vendor deadlines.
- Log and deliver incoming overnight packages within established time frames.
- Organize and distribute supplies to clients, verify and log orders upon delivery, and monitor inventory of copy supplies.
- Handle items for distribution to client employees, affiliates, dealers, etc.
- Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs.
- Perform other administrative duties, including inserting, copying, and photocopying, faxing as needed.
**Requirements:**
- High school diploma or equivalent required.
- 1-3 years experience working in a mailroom or professional office environment.
- Capable of performing basic job functions under general direction.
- Brief knowledge of metering, weighing, logging, and other shipping procedures.
- Basic computer skills required.
**What We Offer:
- Competitive salary range: $45,000 - $60,000 per year.
- Comprehensive training and development programs that prepare employees to advance from within.
- A company focused on creating a positive work and client environment.
- Employee discounts on entertainment, products, and services nationwide.
**Location:** US-IL-CHICAGO
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