Field Support Associate

4 days ago


Chicago, Illinois, United States Canon USA & Affiliates Full time

**Job Summary:**

We are seeking a highly organized and detail-oriented Field Support Associate to join our team. The successful candidate will be responsible for providing exceptional customer service, managing mail and packages, and performing various administrative tasks.

**About the Role:**

The Field Support Associate will work under general supervision, assigned to a temporary in-house talent pool that provides replacement and/or short-term administrative services. This position requires heavy travel (up to 75%), and the ability to use reliable public transportation or have a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.

**Responsibilities:**

  • Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Manage incoming and outgoing mail, packages, and pouches according to assigned floors and established time frames.
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled.
  • Package and process outgoing overnight items, i.e., Federal Express, UPS, etc., to meet client and vendor deadlines.
  • Log and deliver incoming overnight packages within established time frames.
  • Organize and distribute supplies to clients, verify and log orders upon delivery, and monitor inventory of copy supplies.
  • Handle items for distribution to client employees, affiliates, dealers, etc.
  • Operate facsimile machines, send and receive facsimiles, and keep complete and accurate logs.
  • Perform other administrative duties, including inserting, copying, and photocopying, faxing as needed.

**Requirements:**

  • High school diploma or equivalent required.
  • 1-3 years experience working in a mailroom or professional office environment.
  • Capable of performing basic job functions under general direction.
  • Brief knowledge of metering, weighing, logging, and other shipping procedures.
  • Basic computer skills required.

**What We Offer:

  • Competitive salary range: $45,000 - $60,000 per year.
  • Comprehensive training and development programs that prepare employees to advance from within.
  • A company focused on creating a positive work and client environment.
  • Employee discounts on entertainment, products, and services nationwide.

**Location:** US-IL-CHICAGO



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