Chicago Onsite Field Service Technologist

2 days ago


Chicago, Illinois, United States eXcell Full time
Job Overview

eXcell is currently seeking a qualified Level 2 Field Service Technician for an onsite position in Chicago, IL.

Salary Information

The estimated salary for this role is around $60,000 - $80,000 per year, depending on experience.

Job Description

This field service technician will be responsible for managing a designated territory, focusing on troubleshooting, installing, and replacing hardware and network devices. The role involves managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper inventory levels by replenishing stock as necessary.

Required Skills and Qualifications
  • Minimum 2 to 3+ years of experience in break-fix operations, ideally within the banking or finance industry
  • CompTIA A+ certification required
  • Associate's (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
  • Experienced with MS Office
  • Working knowledge of Windows operating systems, networks, and tools is required
  • Working knowledge of typical banking equipment
  • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA
  • Sound understanding of customer support, operations, and processes
Benefits

We offer a comprehensive benefit package that includes:

  • Health Insurance (Medical, Vision, Dental)
  • 401k
  • Basic Life / AD&D
  • Supplemental Insurances Plans
  • Paid Time Off Plan
  • Paid Holiday
  • Paid Sick Leave plan
  • FSA / HSA Pre-Tax Benefits
  • Employee Discounts
Others

We are unable to sponsor H1B visas at this time.



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