Customer Service Representative
4 weeks ago
We are seeking an experienced Customer Service Representative to join our team at a leading e-commerce company specializing in personalized products and custom design. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide product information and recommendations to customers
- Collaborate with internal teams to resolve customer issues
Requirements:
- 1+ year of customer service experience in a call center or retail environment
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic computer skills and familiarity with CRM software
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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