Customer Service Representative

3 days ago


Mansfield, Ohio, United States StarTek Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Tech Associate to join our team at Startek. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and driving customer satisfaction.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize strong communication and problem-solving skills to resolve customer complaints
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed customer satisfaction targets
  • Participate in ongoing training and development to improve customer service skills
What We Offer
  • Paid training and continuous development opportunities
  • Promotion opportunities within the company
  • Medical, dental, and vision benefits after 60 days of employment
  • 401K and stock plan participation
  • Paid time off to enjoy time with friends and family
Requirements
  • 18 years of age or older
  • High school diploma or equivalent
  • Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet customer satisfaction targets
About Us

Startek is a leading provider of customer experience solutions, with a global presence and a commitment to delivering exceptional service to our clients. We value our employees and offer a range of benefits and opportunities for growth and development.



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