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Healthcare Registration Specialist

2 months ago

Virginia Beach, Virginia, United States Sentara Full time

Job Summary:

The Patient Access Representative is responsible for all aspects of the patient registration process, including:

  • Verifying patient identity and selecting the correct patient record
  • Reviewing schedules and physician orders to register the patient for the appropriate service
  • Scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record
  • Explaining and completing complex regulatory and compliance documents and adhering to all applicable privacy and compliance standards
  • Explaining and collecting co-payments, deposits, and outstanding balances and performing the transactions securely

Responsibilities:

  • Providing exceptional customer service to patients and families
  • Ensuring accurate and timely registration of patients
  • Working collaboratively with clinical and non-clinical staff to ensure seamless patient flow
  • Providing supervision and patient information updates to families in waiting rooms

Requirements:

  • Two years of customer service and/or data entry experience
  • High School Diploma or Equivalent
  • Associate's or Bachelor's degree can be considered in lieu of two years of experience
  • Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for advancement and professional growth
  • Collaborative and dynamic work environment

About Sentara:

Sentara Healthcare is a leading healthcare organization that prides itself on its diversity and inclusiveness. We are committed to providing exceptional patient care and creating a work environment that values teamwork, respect, and open communication.