Spa Reception Coordinator

2 weeks ago


New Castle, Delaware, United States Wentworth By the Sea Full time
Spa Reception Coordinator

The Spa Reception Coordinator plays a vital role in managing the front desk operations of the wellness center. This position entails greeting clients, responding to inquiries, scheduling appointments, processing payments, and maintaining a tidy and organized reception area. The Reception Coordinator also aids in overseeing the locker room and relaxation zones.

Key Responsibilities:

  • Punctually attend scheduled shifts and maintain a reliable attendance record
  • Open and close the spa in accordance with established Standard Operating Procedures
  • Accurately manage and schedule spa appointments
  • Welcome all clients as they arrive and depart from the spa
  • Facilitate check-in and payment transactions in line with company guidelines
  • Provide comprehensive information regarding spa services and products
  • Effectively utilize spa management software and maintain client records
  • Ensure the Spa Desk area is well-organized and adequately stocked
  • Promote spa treatments, services, and retail products
  • Exhibit a professional and inviting demeanor towards all clients
  • Address client inquiries and concerns promptly and courteously
  • Maintain a clean and safe working environment
  • Assist with various operational tasks as required

Qualifications:

  • Proven ability to multitask and maintain attention to detail
  • Efficient and effective in a dynamic, fast-paced environment
  • Exceptional customer service abilities
  • Basic proficiency in mathematics and cash handling
  • Strong communication skills and computer literacy
  • Collaborative team player with a friendly disposition

Benefits:

  • Comprehensive Health, Dental, Vision, and Life Insurance
  • 401(k) retirement savings plan
  • Complimentary Associate Parking and Meals
  • Discounts on Resort Services and Hotel Accommodations
  • Equal Opportunity Employer

This position may require background checks and employment verifications. The Spa Reception Coordinator is essential in fostering a welcoming and professional atmosphere within the spa.



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