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Customer Service Ambassador

2 months ago

Rochester, New York, United States Metrobank Full time
{"**Job Summary**": "We are seeking a highly motivated and customer-focused individual to join our Retail & Business Banking team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing unparalleled levels of service and convenience.

**Key Responsibilities:**

* Greet and welcome customers, identifying and addressing their needs and advising them on our products and services
* Open and manage personal and business accounts, supporting customers with daily banking
* Provide loan and credit card facilities, taking full ownership of customer queries
* Actively participate in store events, supporting new colleagues and constantly looking for ways to Surprise and Delight our customers
* Understand the risks associated with your job and what that means for you, Metro Bank, and all our stakeholders
* Have a minimum of a grade C or 4 in Maths and English GCSE
* Be a great relationship builder, comfortable engaging in conversation with customers
* Be fully flexible to work on a variety of shift patterns over seven days a week

**What We Offer:**

* A competitive salary and annual bonus
* A wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts
* Access to Metro Bank University, supporting the training and development of all our colleagues
* Opportunities for career progression in a dynamic and growing organization

**Requirements:**

* Passionate about providing unparalleled levels of service and convenience for customers
* Able to work and learn quickly in a fast-paced, fun and dynamic environment
* Prepared to stick at something, with a minimum of a grade C or 4 in Maths and English GCSE
* Excellent attention to detail, with the ability to process customer information accurately
* A great relationship builder, comfortable engaging in conversation with customers
* Fully flexible to work on a variety of shift patterns over seven days a week

**About Us:**

Metro Bank is a vibrant and diverse team that is passionate about delivering unparalleled customer service. We are a bank that loves people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the courage to call out any concerns.

**Contact Information:**

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply for this exciting opportunity.