Customer Service Representative

18 hours ago


Rochester, New York, United States MAXIMUS Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Foster strong customer relationships and monitor their engagement and progress.
  • Collaborate with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver training services to customers.
  • Demonstrate substantial program knowledge and assist customers through multiple phases of the application process.
  • Aid customers in accessing services aligning with program objectives.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.

Requirements:

  • High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
  • Prior work experience in customer service, data entry, and/or data processing.
  • Prior work experience with MS office applications (Excel, PowerPoint & Word).

About Maximus:

Maximus is a leading provider of government services and solutions. We are committed to delivering exceptional service to our clients and communities. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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