Field Service Engineer

2 weeks ago


Torrington, Connecticut, United States Michael Page Full time

Overview

Our client is seeking to expand their team by hiring a dedicated Field Service Technician. This role is ideal for a professional who prioritizes customer satisfaction and possesses strong mechanical or electrical expertise. The technician will be tasked with visiting client locations to fulfill specific service requirements.

Company Profile

Our client specializes in providing advanced robotics and automation solutions, including material handling systems, dryers, blenders, granulators, temperature controllers, and chillers. They cater to various sectors, including Automotive, Medical, and Plastics, serving clients across the nation.

Key Responsibilities

The Field Service Technician will be responsible for:

  • Installation and Configuration: Set up and calibrate robots, automation systems, and related equipment at customer facilities.
  • Maintenance and Troubleshooting: Conduct regular maintenance and urgent repairs to ensure the equipment operates efficiently. Identify and resolve technical problems promptly.
  • Client Support: Offer on-site technical assistance and training to clients, ensuring they are well-informed about their equipment's operation and upkeep. Address any inquiries or issues with professionalism.
  • Technical Knowledge: Keep abreast of the latest advancements in technology and product offerings. Participate in training and workshops to enhance technical proficiency.
  • Safety Compliance: Follow all safety protocols and guidelines while executing service tasks. Ensure adherence to company policies and industry standards.

Candidate Profile

The ideal candidate for the Field Service Technician position will possess:

  • Experience: At least 3 years in a field service technician role, ideally within robotics, automation, or similar sectors.
  • Technical Proficiency: Hands-on experience with mechanical and electrical systems.
  • Communication Skills: Strong verbal and written communication abilities, capable of simplifying complex technical concepts for non-technical clients.
  • Analytical Skills: Excellent problem-solving and troubleshooting capabilities. Ability to work autonomously and make informed decisions under pressure.
  • Willingness to Travel: Open to extensive travel to client sites, both locally and nationally.
  • Physical Capability: Ability to lift and transport heavy machinery. Comfortable working in diverse industrial settings.

Compensation and Benefits

The following benefits are offered for the Field Service Technician role:

  • Hourly compensation with significant overtime opportunities (guaranteed 5-10 hours per week).
  • Minimum pay for 8 hours daily, regardless of job duration.
  • Compensation for travel time from door to door.
  • Company credit card and mobile phone, along with access to company vehicles for local travel.
  • Travel incentives for employees.
  • Opportunities for career advancement (the current North American Service Manager was promoted from this position).

Michael Page is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds and experiences.



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