Front Desk Coordinator

3 weeks ago


Joliet, Illinois, United States Cumberland Physical Therapy Full time
Job Overview

The Front Desk Administrator will provide exceptional customer service by greeting and checking in/out patients in a friendly manner, collecting co-pays, verifying insurance coverage, and scheduling and confirming patient's appointments.

Key Responsibilities
  • Process new therapy referrals, coordinate the start of care with the therapy staff and contracted agency, and ensure timely starts of care for new patients.
  • Help maintain productivity of the staff through proper distribution of visits according to established staffing ratios with support staff.
  • Serve as a liaison with other non-therapy agency staff members and administrators.
Requirements
  • Proficient with Microsoft Office Products including Word, Excel, and Outlook Applications.
  • Highly organized and schedule driven.
  • Flexible with daily tasks and ability to deal with stress, work under deadlines, and maintain critical thinking skills.
  • Possess strong interpersonal skills, initiative, and good judgment.
  • Must be detail oriented and possess strong customer service skills (phone and in person).
  • Proficient typing skills.
Qualifications
  • Must be a high school graduate, some college or healthcare technical school a plus.
  • 1-2 years working in a front office environment.
  • Previous experience working in a healthcare setting is ideal.
  • Motivated team player, good work attitude, proactive in nature, and requires minimal supervision.
Benefits
  • 401K with 50% employer match up to 6% per check.

Cumberland Physical Therapy is a physical therapist-owned private practice providing exceptional physical therapy services to the Upper Cumberland region. We work together as a cohesive, highly reputable team with a mission to care for our patients, each other, and the community.



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