Front Desk Representative

3 weeks ago


Joliet, Illinois, United States Fairfield Inn South Joliet Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn South Joliet. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
  • Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
  • Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as in-house groups and closed-out dates.
  • Emergency Procedures: Familiarize yourself with emergency procedures and assist as needed.
  • Check-in and Check-out: Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Front Desk Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Computer Skills: Proficient in computer systems and software.
  • Customer Service: Excellent customer service skills, with the ability to effectively communicate with guests and colleagues.
  • Teamwork: Ability to work effectively as part of a team, with a positive and friendly attitude.
What We Offer

As a Front Desk Agent at Fairfield Inn South Joliet, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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