Customer Service Representative

1 month ago


Joliet, Illinois, United States Caesars Entertainment Full time
Job Title: Cashier/Host

Join our team as a Cashier/Host at Caesars Entertainment, where you will be responsible for providing exceptional customer service to our guests. As a key member of our front desk team, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide exceptional customer service to our guests, ensuring their needs are met and exceeded.
  • Manage the front desk, including checking in and checking out guests, handling guest inquiries, and resolving any issues that may arise.
  • Process transactions, including handling cash, credit cards, and other forms of payment.
  • Work closely with other departments, including housekeeping, food and beverage, and security, to ensure a seamless guest experience.
  • Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are available and easily accessible.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Basic computer skills, including proficiency in Microsoft Office and other software applications.
  • Ability to lift up to 25 pounds and stand for long periods of time.
Working Conditions:
  • Fast-paced environment with constant public contact.
  • Must be able to tolerate areas containing second-hand smoke.
  • Ability to work in a team environment and maintain a positive attitude in a fast-paced environment.


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