Patient Service Representative

4 weeks ago


Joliet, Illinois, United States Southern Immediate Care Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Southern Immediate Care Inc. As a key member of our front office staff, you will be responsible for providing exceptional patient care and support to our patients and providers.

Key Responsibilities
  • Welcome and greet patients and visitors, answering or referring patient inquiries.
  • Schedule appointments in person or by telephone, optimizing patient satisfaction, provider time, and treatment room utilization.
  • Maintain patient account information by obtaining, recording, and updating personal data.
  • Verify patients' insurance and copay, obtain revenue by recording and updating financial information, and record and collect patient charges, deductibles, and co-insurance payments.
  • Log and batch credit card receipts and run reports from credit card machine daily, balance and reconcile revenue against posted payments.
  • Maintain business office inventory and equipment by checking stock to determine inventory level and anticipating needed supplies.
  • Help patients in distress by responding to emergencies and comforting patients by anticipating patients' anxieties and answering patients' questions.
  • Ensure completeness of patient forms and protect patients' rights by maintaining confidentiality of personal and financial information.
  • Maintain operations by following policies and procedures and reporting needed changes.
Requirements
  • High school diploma or graduation equivalency degree (GED).
  • Knowledge of clinical procedures is usually obtained from a certificate or associate degree in a clinical program including anatomy, physiology, phlebotomy, first aid, and medical terminology.
  • Knowledge of office procedures is usually obtained from a certificate or associate degree in a business program including administrative processes and procedures, claims processing, preparing patient charts, and basic computer skills.
Preferred Qualifications

A certificate or associate degree in a clinical or business program is preferred, but not required. We are looking for a team player who is able to work in a fast-paced environment and provide exceptional patient care and support.

We offer a competitive salary and benefits package, including dental insurance, health insurance, paid time off, and vision insurance. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care and support, we encourage you to apply for this exciting opportunity.



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