Customer Experience Coordinator

3 weeks ago


Los Angeles, California, United States T.J. Maxx Full time
Customer Experience Coordinator

At T.J. Maxx, you'll take an active role in training and mentoring Associates on front-end principles. You will train and coach Associates on personalizing the customer experience while promoting loyalty programs. Your responsibilities will include ensuring Associates execute tasks and daily activities, addressing customer concerns and issues promptly, and fostering a positive and inclusive work environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
1. Train and mentor Associates on front-end principles and customer experience best practices.
2. Coach Associates on personalizing the customer experience and promoting loyalty programs.
3. Ensure Associates execute tasks and daily activities efficiently and effectively.
4. Address customer concerns and issues promptly and professionally.
5. Foster a positive and inclusive work environment that promotes teamwork and collaboration.

If you are a motivated and results-driven individual with a passion for customer experience, we encourage you to apply for this exciting opportunity.

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